Once we have received the product(s) back to us a refund will be credited to the original payment method within 14 days. Please note that it may take longer for your bank to credit your account. Natural Answers cannot be held liable, and cannot take responsibility for any bank charges that you may incur during the refund process.

Our returns address is:

Natural Answers Returns
4c New Mart Road,
Edinburgh,
EH14 1RL,
United Kingdom.

The status of the refund will be dependent on whether you meet the relevant conditions outlined in this policy. If you do not return your goods within 28 days, you may still be entitled to an exchange (please see below) or receive a refund. Final refund values will be at our discretion.

No problem! If you are not satisfied, and you wish to exchange a product, you may do so within 28 days of receiving your order.

We’ll refund the price you purchased your item at – this includes sale items.

We will always ask the for proof of purchase to show that the item bought is an item purchased from the Website. We accept returns from none other than the buyer.

Remember to include your proof of purchase. No refund or exchange can be granted without a receipt, dispatch note or other proof of purchase.

It is imperative that when your unwanted goods are returned to us they are done so in a resalable condition. This applies to any original packaging and labels, particularly if the packaging forms part of the goods such as safety seals.

Where goods are returned damaged or not in their original packaging, we reserve the right to refund you the purchase price less any deductions due by way of compensation for any damage that may have been caused. In the unlikely event that substantial damage has been caused then we reserve the right to refuse a refund or exchange. We may instead return your goods to you and you will incur all costs to do with the return of the item(s).

If you haven’t indicated on your returns note that you’d like a refund, an item exchanged or the new item required, we will not be able to refund of exchange your item(s). We cannot accept liability for any goods that do not reach our warehouse nor can we accept liability for any goods that may be returned in error. We recommend that you return goods via a recorded delivery service and retain the proof of postage.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment card within 14 days. Please note it may take up to 14 days for your bank to process the refund.

We are unable to provide a refund of the delivery charges when you are only cancelling part of that order. If you are returning a faulty product then we will reimburse you for the standard delivery cost of returning the goods to our warehouse.

Our refund policy does not affect your statutory rights in respect of faulty or damaged goods.